What is Skipluno? Skipluno is an independent digital entertainment platform offering web-based casual games and digital entertainment content, designed exclusively for use within our online stone-skipping themed interactive experience. All products available on this website are supplied in digital form only.
Do you sell any physical products? No. Skipluno supplies digital products only. No physical goods are manufactured, packaged or shipped. As all products are delivered electronically, no courier service, shipping method or tracking number applies.
How is my purchase delivered? Following successful payment authorisation, your purchased digital content is delivered electronically through your Skipluno account. Delivery normally begins immediately after payment has been successfully completed.
Can I cancel my purchase after payment? Before completing payment, customers expressly request the immediate supply of digital content. Under Directive (EU) 2011/83/EU on Consumer Rights, where digital content is supplied electronically and delivery begins with the customer’s express consent, the statutory 14-day right of withdrawal no longer applies once digital delivery has commenced. By completing your purchase, you expressly acknowledge and agree that:
digital delivery begins immediately after payment;
you request immediate performance; and
once digital delivery has commenced, you waive and lose your statutory 14-day cooling-off cancellation right.
Are purchases refundable? As our products consist entirely of digital content supplied immediately after payment, completed purchases are generally non-refundable once accessed. Refunds may only be considered where:
payment has been processed incorrectly or duplicate payments have occurred;
a verified technical issue prevented delivery;
our system logs confirm that the digital content remains completely un-accessed (reviewed at our sole discretion); or
applicable mandatory consumer protection legislation requires otherwise. Please refer to our Refund Policy for full details.
Is every purchase a one-time payment? Yes. Unless expressly stated otherwise, every purchase is a single, one-time digital transaction. Your purchase does not create:
any subscription or recurring payment;
any transferable value or real-world currency equivalent; or
any ownership rights.
Do I own the digital content after purchasing it? No. Purchasing a digital product grants you only a limited, personal, non-exclusive, non-transferable and revocable licence to play and use the digital content within the Skipluno platform.
We maintain complete intellectual property integrity; all website imagery, textual materials, and digital game assets are either entirely original properties owned by Skipluno or utilized lawfully under open-access frameworks. You do not obtain ownership of software, source code, artwork, graphics, music, sound effects, trademarks, game mechanics, or any other intellectual property. All intellectual property remains exclusively owned by Skipluno or its licensors.
May I copy or redistribute your content? No. You may not:
copy, reproduce, or extract;
modify or reverse engineer;
distribute, resell, or publish;
commercially exploit; or
otherwise use any part of our digital content without our prior written permission. Unauthorised use may result in immediate account suspension, termination and legal action.
How are payments processed? Payments are processed securely through our authorised third-party payment gateway (Stripe). Digital delivery begins only after payment has been successfully authorised. For security reasons, Skipluno does not store complete payment card information. Billing Descriptor: Please note that upon a successful transaction, the charge will appear on your bank or credit card statement under our legal parent company entity, A FLOWERS SONG PTE. LTD.
Why do you retain transaction records? To protect customers and prevent fraud, we may retain transaction records, account activity and digital delivery logs where reasonably necessary. Such information may be submitted as evidence to investigate payment disputes, unauthorised transactions or unjustified chargeback claims.
How is my personal information protected? Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the EU General Data Protection Regulation (GDPR), where applicable. We collect only the information reasonably necessary to provide our services, process payments securely, prevent fraud and comply with legal obligations.
Is there a minimum age requirement? Yes. Skipluno is intended exclusively for individuals 18 years of age or older. By creating an account or making a purchase, you confirm that:
you are at least 18 years old;
you have legal capacity to enter into a binding contract; and
the payment method used belongs to you or has been lawfully authorised by its owner.
What happens if an unauthorised payment is detected? Where we reasonably believe that a payment has been made using an unauthorised payment method or by a person under the age of 18, we reserve the right to:
suspend the relevant account;
investigate the transaction;
cooperate with payment providers; and
take any action reasonably necessary to protect our business and customers.
How can I contact Skipluno? If you have any questions regarding our digital products or your purchase, please contact us.
Brand: Skipluno
Website: www.skipluno.com
Email: stone@skipluno.com Address: Škrobárenská 502/1, Brno 61700 Phone: +420 540030811
Customer Acknowledgement By purchasing any digital product from Skipluno, you confirm that:
you have read and understood our Terms of Service, Refund Policy and Digital Delivery Terms;
you request the immediate supply of digital content;
you expressly consent to immediate digital delivery;
once digital delivery begins, you acknowledge that your statutory 14-day right of withdrawal is waived;
you understand that every purchase is a one-time digital transaction;
you receive only a limited licence to use the purchased digital content within the Skipluno platform;
all intellectual property remains the exclusive property of Skipluno or its licensors; and
you agree to comply with all applicable terms and policies governing your use of our services.
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