This Refund Policy governs all purchases of digital products, casual digital games, and related digital content made through Skipluno (“we”, “us”, “our”) via www.skipluno.com. By placing an order and completing payment, you acknowledge that you have read, understood and agreed to this Refund Policy.
Nature of Digital Products All products available on Skipluno are supplied exclusively as web-based casual games and digital content for use within our digital platform. No physical goods are sold or shipped. As all products are delivered electronically, no courier service, shipping method or tracking number is applicable.
Immediate Digital Delivery and Waiver of the 14-Day Right of Withdrawal In accordance with Directive (EU) 2011/83/EU on Consumer Rights, consumers purchasing digital content supplied electronically may lose the statutory right of withdrawal once performance has begun with their express consent. Before completing your purchase, you expressly:
request the immediate supply of the purchased digital content;
consent to the commencement of digital delivery immediately after successful payment;
acknowledge that digital delivery begins without delay; and
expressly agree that once digital delivery has commenced, you irrevocably waive and lose your statutory 14-day right of withdrawal (cooling-off period).
By completing your purchase, you confirm your explicit consent to immediate digital delivery and your acknowledgement of this waiver.
One-Time Purchase Unless expressly stated otherwise, every purchase made through Skipluno is a single, one-time digital transaction. Your payment relates solely to the selected digital content and does not create:
any subscription or recurring payment obligation;
any transferable value or real-world currency equivalent;
any investment interest; or
any ownership rights.
Once digital delivery has commenced, the transaction is regarded as completed.
General Refund Policy Due to the immediate nature of digital content delivery, all completed purchases are generally final and non-refundable once the content has been accessed or digital delivery has commenced. Refund requests based solely upon:
change of mind;
accidental purchase;
lack of use;
personal preference;
dissatisfaction after successful digital delivery; or
misunderstanding of the product,
will normally be refused. Refunds may only be considered where:
payment has been taken in error or duplicate transactions have occurred;
a verified technical fault prevented delivery of the purchased digital content;
our system logs confirm that the digital content remains completely un-accessed and un-played (reviewed at our sole discretion); or
Where a refund is approved, Skipluno reserves the right to investigate the relevant transaction before processing any reimbursement.
Limited Licence and Intellectual Property Integrity All digital products, software, game mechanics, source code, artwork, graphics, animations, sound effects, music, databases, trademarks and all other intellectual property available on Skipluno remain the exclusive property of Skipluno. We maintain complete intellectual property integrity; all website imagery, textual materials, and digital game assets are either entirely original properties owned by Skipluno or utilized lawfully under valid open-access frameworks.
Your purchase grants you only a limited, personal, non-exclusive, non-transferable and revocable licence to access and play the purchased digital content solely within the Skipluno platform. You do not acquire ownership of any digital product or intellectual property by making a purchase. Without our prior written consent, you must not:
extract any game assets;
copy or reproduce digital content;
modify or reverse engineer software;
distribute, resell or sublicense virtual items for real-world currency;
create derivative works;
use any content for commercial purposes; or
otherwise exploit our intellectual property.
Any breach may result in immediate suspension or permanent termination of access without refund and may lead to legal action.
Fraud Prevention, Billing Descriptor, and Chargebacks To protect our platform and customers, Skipluno actively monitors transactions for fraudulent or unauthorised activity through secure third-party payment gateways.
Billing Descriptor: Please note that upon a successful transaction, the charge will appear on your bank or credit card statement under our legal parent company entity, Skipluno, or a recognized abbreviation thereof.
Where digital delivery has been successfully completed, we reserve the right to submit relevant evidence to payment processors and financial institutions, including payment confirmation, digital delivery logs, login information, and acceptance of our Terms, for the purpose of defending unjustified chargeback or payment dispute claims. Fraudulent or abusive chargebacks may result in permanent suspension of access to our services.
Privacy Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the EU General Data Protection Regulation (GDPR), where applicable. Information is collected only where necessary to provide digital services, process payments securely, prevent fraud, investigate disputes, and comply with legal obligations.
Minimum Age Requirement Skipluno is intended exclusively for adults. You must be at least 18 years of age to register an account or purchase any digital product. By completing a purchase, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into a binding contract, and the payment method used belongs to you or has been lawfully authorised by its owner. If we reasonably believe that a purchase has been made by a person under the age of 18 or using an unauthorised payment method, we reserve the right to suspend the relevant account, restrict access and cooperate with payment providers in investigating the transaction.
Mandatory Consumer Rights Nothing in this Refund Policy excludes, restricts or limits any consumer rights that cannot lawfully be excluded under applicable legislation. Where mandatory consumer protection laws provide rights that cannot legally be waived, those rights shall prevail to the extent required by law.
Changes to this Policy We reserve the right to amend or update this Refund Policy at any time. The version published on our website at the time of purchase shall apply to the relevant transaction.
Contact Us Website: www.skipluno.com Brand: Skipluno Email: stone@skipluno.com
Address: Škrobárenská 502/1, Brno 61700
Phone: +420 540030811
Customer Acknowledgement By completing payment, you expressly confirm that:
you have read and understood this Refund Policy;
you request the immediate supply of digital content;
you expressly consent to immediate digital delivery;
you acknowledge that once digital delivery begins, your statutory 14-day right of withdrawal is waived;
you understand that your purchase is a one-time digital transaction;
you understand that your purchase grants only a limited licence to use the digital content, and does not transfer ownership of any intellectual property; and
you agree to be legally bound by this Refund Policy.
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